Refund policy

30-Day Money-Back Guarantee

We want you to love your Skinova product. If you're not happy with your purchase for any reason, you can ask for a full refund within 30 days of delivery.

How to request a refund

1. Write to us through our Contact page within 30 days of the delivery date.
2. Include your order number and, if you like, a short note about your experience.
3. We'll reply within 2 business days with the next steps.

In most cases you won't need to send the item back. If we do need the product returned, we'll tell you where to send it before you ship anything.

Damaged or defective items

If your device arrives damaged or stops working properly, contact us with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund — your choice.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible through our Contact page.

Questions

We're happy to help. Reach out anytime through our Contact page.